Refund policy

What is the time limit for returns and exchanges?
We support the return of non-customized products within 30 days from the date of receipt of the order, but in order to ensure the customer's user experience, we do not provide exchange services.
All customized products do not accept return or exchange applications. Customized products refer to products with "custom" in the product title or product description, and they are regarded as customized products.

Some products have special characteristics, and we do not accept return applications under the following conditions:
①We do not accept refunds for products that have been unpacked (the transparent sealing tape on the outer packaging box of the product has been torn off, which is also considered to be opened), please understand!
②If you need to return all unopened products, please do so within 30 days from the date of receipt. We do not accept any refund requests after 30 days.
③We do not accept refund applications for products that have been used
④We do not accept refund requests due to improper installation.

Shipping fee description:
For non-customized products that are eligible for refunds, the return shipping cost is borne by the buyer.

How to return goods?
Please contact our customer service email(support@ustopflags.com)first to apply for a refund and provide a detailed description of the reason for the refund, pictures or videos, and order number. After your refund application is approved, please send the returned merchandise to 479 Rising Path Sun, Lawrenceville, GA 30043 USA. After we check that the returned goods are correct, we will refund you.However, we do not provide full refunds, only 75% of the product value.

Please note: No refund will be considered for any product that, in our sole discretion, shows evidence of use,Improper installation, improper packaging or improper shipping.

Return process
Contact the customer service email (support@ustopflags.com) to register the return → provide the information required for return (such as order number, pictures/videos) → customer service confirms the return application → return confirmation → handle the return

Refund method:
After receiving and confirming the return, if you need a refund, our company will handle the relevant refund for you within 5 working days based on your payment method:
For online payment, the payment will be refunded to the online payment account you paid at that time.
Paypal payment, the money will be refunded to your Paypal account.
The money usually arrives in your account in about 7 working days. The specific arrival time is subject to the bank's processing time.

Special Instructions:
Order Cancellation
You are entitled to cancel Your Order within 24 HOURS without giving any reason for doing so and eligible for full refund. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@ustopflags.com
We will reimburse You no later than 7 days from the day on which We receive the order cancellation request,the money will be returned to the original account, and You will not incur any fees for such reimbursement.


Explain：
For the purposes of this return and refund policy:

Company (referred to in this Agreement as the "Company", "We", "Us" or "Our") refers to Xiamen Novelty Flag Import and Export Co., Ltd.
Merchandise refers to the items sold on the Service.
An order means your request to purchase goods from us.
Website refers to com, accessible from www.usatopflags.com
You means the individual accessing or using the Service, or, as applicable, the company, or other legal entity on behalf of which such individual is accessing or using the Service.

If you have any questions, please contact customer service email: support@ustopflags.com.